Contract Duration – 8 months

Working arrangement: Home Based

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

TERMS OF REFERENCE

UNICEF has developed Bebbo, a free parenting application that guides parents and caregivers from pregnancy through the early years of a child’s life. Bebbo provides evidence-based, age-tailored guidance across health, nutrition, responsive care, play and early learning, safety, child protection and parental well-being and mental health, and offers functional features that allow caregivers to record and monitor immunizations, growth and developmental milestones. The application is available at no cost on iOS and Android, functions offline, and is designed for multilingual deployment, with centrally curated content managed in a Drupal-based Content Management System (CMS) and adapted and translated by each participating country.

If you would like to know more about this consultancy on the detailed deliverables and expected outcomes, please review the complete Terms of Reference here: TMC0004897 TOR.pdf

Minimum requirements:

Education: An advanced university degree (Master's or higher) in communications, marketing, digital media, information management, information systems, information and communication technology, library or information science, international development, social sciences, business administration, or another field relevant to the assignment.

Work Experience:

• A minimum of five (5) years of progressively responsible professional experience in digital content management, content operations, digital communications, product support, knowledge management or a closely related field.

• At least two (2) years of experience supporting content management of a consumer-facing digital product, mobile application or web platform, preferably in parenting, early childhood development, health, education or another public-interest area.

• Demonstrated hands-on experience of more than two (2) years using a content management system to create, edit, organize, localize, publish and qualityassure content and media. Practical experience with Drupal or another enterprise or open-source CMS is required; direct Drupal experience is highly desirable.

• Demonstrated experience supporting country, field or client teams remotely, including troubleshooting, workflow guidance, follow-up and coordination with technical and non-technical stakeholders, and developing technical documentation.

• Experience developing user guidance, standard operating procedures or training materials and delivering virtual training, demonstrations or technical clinics.

Skills:

• Good understanding of CMS roles, permissions, editorial workflows, metadata, taxonomies, media management, versioning, translation or localization and content quality assurance.

• Ability to document issues clearly with reproducible steps and evidence and to coordinate resolution and retesting with developers or technical service providers.

• Strong organization, facilitation and written communication skills, with the ability to manage multiple country requests and deliverables with limited supervision.

• Ability to work effectively with multidisciplinary teams of programme specialists, content experts, communications colleagues, designers, developers, vendors and government or implementing partners.

• Knowledge of UNICEF's operating environment and ability to apply UNICEF digital, accessibility, dataprotection and child-safeguarding standards.

Language Requirements:

• Fluency in English, both written and spoken, is required.

• Knowledge of one or more languages used in Bebbo programme countries is an asset (Russian, Albanian, Belarusian, Bulgarian, Greek, Kyrgyz, Montenegrin, Macedonian, Romanian, Serbian, Slovak, Tajik, Ukrainian, Uzbek, Karakalpak, Turkish, Ndebele, Shona, Spanish, Bangla)

Desirables:

• Experience with a multi-lingual parenting, early childhood, health, education or youth-focused digital product.

• Previous experience supporting UNICEF Country Offices, another United Nations entity, government counterparts or development partners.

• Familiarity with Digital Public Goods, open-source solutions and multilingual content governance.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal (Talent Management System):

An up-to-date TMS profile and curriculum vitae (CV)
Cover letter
A separate financial proposal TMC0004897 Financial proposal.xlsx

Remarks:

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

Content Management Consultant – Bebbo Parenting Programme, (ECD), Global Programme Division, 8 months, Remote, International