Org. Setting and Reporting

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent is reporting to the Head Field Information Management and Technology. Supervisees: Service Desk Officer

Responsibilities

1 - Implements, administers, and supports both enterprise on -premises and cloud systems under Education Microsoft tenant such as messaging and collaboration systems, Content Management platforms, IT Service management systems and other related systems, including:

Implementing and administering all operational tasks of infrastructure networking services, which include LAN ,Wireless Network and WAN and Internet connectivity in the schools.
Performing all tasks necessary to fulfil Service Level Agreements (SLAs)
Identifying and resolving /escalating reported systems, functional and /or operational issues and problems in coordination with other support teams within the Information Management and Technology Department (IMTD), Field IMT Office (FIMTO), and from external service providers.
Resolving system and/or user accounts for students, teachers, and administrative staff issues and managing service requests.
Monitoring, testing and analyzing system activities to ensure maximum performance, efficiency, and availability.
Recommending, scheduling, and performing software patches, upgrades, and /or purchase.
Providing 2nd level support for related applications and services to other support teams.
Issuing periodic performance and utilization reports.
Development of tools and templates using platforms such as Microsoft Office 365 or similar systems. 2 - Creates and maintains consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, system configuration, mapping, processes, and service records and inventory record. 3 - User Account Management: Manage user accounts for students, teachers, and administrative staff, ensuring access to necessary digital educational resources. 4 - Develops, implements, and maintains policies, procedures, and technologies related to ICT4Education activities in coordination with all stakeholders, including associated training plans to ensure effective use of ICT4ducation digital tools and other enterprise systems and solutions such as Microsoft Office 365. 5 - Liaising with vendors and other external Agencies regarding the deployment and management of related technologies. 6 - Assists with information security- related activities, including reporting exposures, investigating incidents, analysing alerts and vulnerabilities, and implementing remediation and audit recommendations. 7 - Participates in enterprise service delivery support activities related to the user account and assess management of applications and systems, including:-
Creating user accounts and assigning approved roles.
Resolving issues related to user access to systems.
Performing periodic reviews and audits on user accounts of applications to ensure only approved roles are assigned, and inactive accounts removed. 8 - Complies with IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training for business counterparts and team members as required. 9 - Performs such other duties as may be assigned.

Competencies

UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default Functional: i. Planning and Organizing ii. Relating and Networking iii. Following Instructions and Procedures iv. Coping with Pressure and Setbacks v. Adapting and Responding to Change Leadership (as applicable) Other information: The incumbent may be required to travel in the Agency’s area of operations.

Education

Academic and Professional: 1- A university degree from an accredited educational institution in information technology, information management, computer science, or other related discipline. 2- MCSA and/or MCSE or related certification and IT Service Management certification such as ITIL foundation; 3- Certification in Microsoft Office 365 Administration, Azure, SharePoint Online, and/or other related Microsoft cloud-based systems and applications.

Work Experience

Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. 1- A minimum of six years’ progressively responsible and relevant experience with designing, implementation, and administration of Microsoft server technologies, messaging and collaboration systems software, Active Directory and Microsoft 365 technologies, including two years in a supervisory position managing and implementing related IT infrastructure services are required. 2- Experience with digital learning tools and platforms is desirable. 3- Work experience with Microsoft Windows based desktop technology, Microsoft Office software suite, Microsoft 365 solutions and working in an ITIL-driven environment with knowledge of ITIL principles and processes are required.

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level III	UN Level III	UN Level III	UN Level III
Arabic	UN Level III	UN Level III	UN Level III	UN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The appointment against this position is limited to the UNRWA - Information Management - Syria. - Contract Type: Daily Paid Assignment for up to three months, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. - Grade and Salary: Grade 15, Daily Rate: 38.69$. The salary may be subject to a reduced work schedule. Additional benefits: - 1 day Annual Leave and 1 day of sick leave for each completed month of service. - This vacancy notice is open to internal and external candidates. Only candidates residing in Syria and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. - The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Syria, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates of the underrepresented gender to assist the Agency to meet its commitment to gender parity. - UNRWA welcomes applications from qualified candidates with disabilities. - A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available. - Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. - Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. - Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing - Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. - UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. - The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. - UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. - For more details on UNRWA, please visit: https://www.unrwa.org/United Nations Considerations

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Information Systems Officer - G 15- ICT 4 Education Project - Daily Paid Opportunity - FO Syria - Grade