Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org). These multiple When Actually Employed (WAE) roster positions are located in the Conference and Client Support Section, within the Information and Communications Technology Service (ICTS), United Nations Office at Nairobi (UNON) and report to the Senior Audio Visual (AV) Technician.

Responsibilities

Within delegated authority, the Telecommunications Assistants will be responsible for the following duties: 1. CONFERENCE OPERATIONS:

Setup, test and operate simultaneous interpretation, public address, recording, hybrid integration, remote simultaneous interpretation, wireless, captioning, webstreaming and video-conferencing equipment as per the defined Standard Operating Procedures and within operational specifications.
Ensure conference Key Performance Indicators (KPIs) are adhered to.
Assist and Monitor equipment moves, additions, changes, mobilization and demobilization, and ensure guidelines, rules and procedures and safety standards are met.
Guide, assist and monitor external contractors in the installation, integration and operation of third-party equipment.
Liaise with other stakeholders including ICTS Infrastructure Management Section, Division of Conference Services, Facilities Management and UN Security among others to ensure smooth conference operations.
Collect client feedback in a timely manner. 2. GENERAL DUTIES:
Assist with periodic Preventive Maintenance activities.
Assist with store management and asset lifecycle activities including physical verification checks.
Assist with post-production activities including media asset management, extraction, video-editing, tagging, archiving and distribution.
Assist with Conference Control Room operations.
Assist with cost estimates, expenditure reports and record-keeping.
Assist with workflow analyses, project support and continuous service improvement activities.
Assist with the collection and analysis of data as well as preparation of data presentations, dashboards and reports for information sharing, responding to queries, knowledge management, planning and decision making. 3. Perform other related duties as assigned.

Competencies

PROFESSIONALISM: Good technical skills, ability to participate in setting up, operating and maintaining Audio Visual (AV) technologies and provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise. Is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
TECHNOLOGICAL AWARENESS: Keeps abreast of current and emerging technologies including Artificial Intelligence. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

Completion of high school diploma or equivalent is required. Supplemental courses/technical certificates in the Audio/Visual, Information Technology and/or Project Management fields such as CTS, Dante, Q-Sys, ST2110, ITIL v4 Foundation, CCNA, Prince2, etc. are required.

Job - Specific Qualification

Excellent technical, troubleshooting and computer skills (MS Office 365, Word, Excel, Powerpoint, Outlook and Teams) are required.

Work Experience

A minimum of three (3) years of relevant and progressively responsible experience in the audio/visual, information technology and/or engineering/electronic fields is required. The minimum years of relevant experience is reduced by two (2) years for candidates with a first-level University degree. Experience in supporting meetings and conferences in large, international, multilingual organizations is desirable.

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level II	UN Level II	UN Level II	UN Level II

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This job opening is for roster purposes. Recommended candidates will be put in a roster for future consideration for similar roles. The United Nations Secretariat maintains rosters of qualified and available candidates to fill anticipated job openings in the United Nations Secretariat. This roster exercise is for When Actually Employed (WAE) staff contracts for multiple positions. A formal Letter of Appointment will be prepared when the selected candidate is required to service a meeting. The appointment will be in effect on the days the selected applicant is called upon to service a meeting. The appointed staff is considered a United Nations staff member only during the days of the assignments. These positions are subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Audiovisual Technical Assistant – Multiple Positions When Actually Employed (WAE) Roster