UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

In a dynamic country context such as Vietnam, the Operations function plays an important enabling role in ensuring that systems, governance arrangements, financial oversight, and risk management frameworks effectively support programme delivery, partnerships, and resource mobilization efforts. This includes promoting efficiency, transparency, compliance, and sound stewardship of resources, while enabling adaptive and responsive approaches aligned with UNICEF policies and standards. The Deputy Representative, Operations contributes to strengthening the office’s overall operational capacity and ensuring the office is well positioned to achieve its strategic objectives.

To learn more about our country programme visit UNICEF in Vietnam

How can you make a difference?

As a strategic Business Partner and a key member of the Senior Management team, the Deputy Representative, Operations acts as a principal advisor to the Head of Office on all matters related to operations, organizational performance, and risk management, and provides leadership to ensure alignment between programme ambitions, operational capacity, and resource sustainability.

The incumbent provides visible and empowering leadership to the operations function, fostering a culture of accountability, innovation, and service excellence, while enabling integrated decision-making across programme and operations to deliver results for children.

Strategic Operations will accomplish this by:

Leading by example and supporting the Head of Office on managing the office
Acting as Officer in Charge in the absence of the Head of Office
Managing services in the functional areas of operations support: budget, financial management and reporting, facilities management, administration, supply and logistics management, information and communications technology, and safety and security and convening the other functions to arrive at a unified vision;
Acting as member of the Country and Senior Management Teams, representing the organizational risk, governance systems and policies perspective in management discussions, and promoting results based management.
Understanding business needs for the Country Programme, to anticipate challenges, propose viable/creative solutions aimed at value for money.
Providing key contribution to CPD, CPMP, AMP and support to Results Based Management and implementation using Value for Money criteria.
Leveraging technology for results and programme accountabilities, making effective adoption of tools and promoting the fundamentals of ICT management, information security and controls;
Supporting the country office during external and internal audit reviews and responding to audit observations and monitoring implementation of recommendations.
Guiding Supply and Logistics strategies and interventions to meet programmatic needs while ensuring Value for Money (VfM), including procurement of fit for purpose products and services, and providing advisory support to governments, national systems and partners on supply chain management;
Leveraging governance, systems, and tools to provide regular feedback on risks and achievements of operations functions in the country;
Leading on facility management with a specific focus on inclusive accessibility, eco sustainability and common premises;
Overseeing business transactions processed by GSSC from a perspective of Efficiency, Performance, Risk Management and Fraud prevention.
Supporting the management of PSFR operations and promoting efficiency across systems and processes, where applicable
Overseeing the transparent budgeting of BOS and CBO operations in common premises / one UN settings

The Deputy Representative, Operations will be entrusted with the following five pillars, the core focus of all operations functions: Valuing People, Valuing Money, Valuing Risk Management, Valuing Systems and Structures, Valuing Partners.

If you would like to know more about this position, please review the complete Job Description here: Job Description.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:An Advanced University Degree (Master’s and above) in one of the following areas is required: Business management; Financial management; Accounting; Public Finance; and related operations function (Supply Chain, Human Resources, Information Technology, International Business, Project management, etc.) or a full professional accounting designation (CA, ACA, ACCA, CPA, CIMA, CPFA, Expert Comptable) from an internationally recognized institute/body of accountancy with valid membership in good standing is required.
Work Experience:
A minimum of 8 years of professional experience, at the national and international level, is required, specifically in implementing strategic organizational initiatives in one or more operations management area including budget; financial management and reporting; facilities management; administration; supply and logistics management; information and communication technology; human resources.

Demonstrated leadership experience at a senior level, including managing multidisciplinary teams, advising senior management, and driving organizational change, is required.

Proven ability to operate effectively in complex organizational environments, balancing strategic vision with operational execution, is essential.

Prior experience in the development sector or UN system/ international NGOs would be an asset.

For country offices with a significant private sector fundraising portfolio, demonstrated experience engaging with the private sector, including supporting or overseeing private sector fundraising operations, partnerships, or revenue-generating functions, is highly desirable.

Experience in rapidly evolving country contexts with increasing emphasis on domestic resource mobilization and private sector engagement is considered a strong asset.

Additional experience in one or more of the following areas, would be desired:
- Audit and investigations
- Safety and security
- Grant Management
- Enterprise Risk Management
Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.

Experience in working with corporate ERPs (Enterprise Resource Planning) and IPSAS (International Public Sector Accounting Standards) is highly desirable.

Experience in Results Based Management is a requirement.

Experience in supporting successful client-oriented work units is an asset.

Previous hands on experience in strategic operations is a strong asset.

Familiarity with Microsoft Office applications is required.
Language Requirements:
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Desirables:

Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either a role with direct contact with children, a role that works directly with identifiable children’s data, a safeguarding response role, or an assessed risk role. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) apply.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF.

Appointments may also be subject to inoculation (vaccination) requirements, in line with applicable organizational measures. Candidates selected for appointment are required to formally confirm their willingness to comply with any current or future vaccination requirements mandated by UNICEF, including against SARS-CoV-2 (Covid). Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, may result in the cancellation of the selection or other administrative measures including separation from service .

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Deputy Representative Operations, (P-4) Fixed Term – Hanoi,Vietnam #1368