Working arrangement: Remote with travel

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

How can you make a difference? 

UNICEF is seeking a Project Manager to join the UNICEF Global Individual Giving Fundraising Team, within the Division of Private Fundraising and Partnerships (PFP), that raises money for children from the public.

In this role, the Consultant will co-lead an enterprise-level Content Management System (CMS) and Digital Platform Experience (DXP) known as the Global Giving Platform 2.0 – an enterprise-level ecommerce product aimed to offer UNICEF offices across the globe a trusted, donor-centered and ease to use platform for digital fundraising.

This platform will utilize the latest CMS/DXP technology provided by Optimizely to deliver the highest standard of user experience to drive fundraising revenue growth. Candidates with an eCommerce and/or Digital Fundraising Product Management background, as well as experience across countries and cultures, will be particularly suitable for this role.

In summary, the GGP2 project aims to create a globally, scalable and secure product to support digital fundraising across all regions with the following core concepts:

Donor obsessed: we make decisions based on user data, research and feedback.
Iterative: we test our assumptions and decide according to best practices.
Trust first: security (i.e. PCI compliance), privacy and reliability are not negotiable.
Future focus: deliver new technologies (i.e. AI) and features in scale, at lower costs.
Future focus: deliver new technologies (i.e. AI) and features in scale, at lower costs.
Standard design framework: market autonomy to be creative within the agreed design framework.

Governance & Collaboration: managed with and for fundraisers via constant collaboration.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: Download File TOR Product Manager GGP2.pdf

To qualify as an advocate for every child you will have:

Minimum requirements:

Education:

An advanced university degree in one of the following fields is required: marketing, computer science, engineering, technology, digital media, or any other relevant areas.
Alternatively, a first level university degree in a relevant field combined with (2) additional years of qualifying professional experience may be accepted in lieu of the advanced university degree.

Work Experience:

A minimum of 5 years of relevant professional experience project managing a CMS platform roll out end to end (preferably Optimizely) from planning to execution.
Knowledge on CMS architectures and experience in launching CMS migration in a multimarket environment with varying levels of maturity
Understands decentralized vs. hybrid CMS architectures and the trade-offs
Experience in establishing processes, channels & tools for ways of working, feedback mechanism and communication with markets and internal stakeholders
Experience in program and project planning including budget management.
Experience in mapping available funding to delivery phases, ability to build a resource model for both implementation and BAU Experience in enterprise-level collaborative product governance and orchestrating multi-market launches, being accountable for go/no-go criteria with vendor, agency and DID. Manage different market readiness levels simultaneously.

Language Requirements:

Fluency in English (and Spanish for LAC markets) is required.
Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is considered as an asset.

Knowledge/Expertise/Skills:

Extensive project and product management experience.
Specific experience with CMS/DXP Optimizely products is a plus
Experience in managing design projects, including design system standards, is a plus
Hands-on experience of working with AI agents is a plus
Experience with qualitative user experience and usability testing a plus
Experience operating within a global team serving regional and country offices
Familiarity with Jira, DevOps and other project management tools
Knowledge of the non-profit fundraising business model – or equivalent ecommerce subscription-based model – is a plus.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

How to apply: Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

An up-to-date TMS profile and curriculum vitae (CV)
Cover letter
A separate financial proposal (only acceptable in the format of the linked template): Financial Proposal xxx3812.docx
Technical proposal requirements: The application cover letter should include previous successes (ROI, CPA, ROAS, volume of revenue and conversions) of proven paid media performance marketing across geographies and Digital fundraising experience.

Remarks: If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

Individual Giving GGP2.0 Project/Product Manager-Consultant, PFP/IG/Digital Fundraising, 12 months, Rome, Italy (Remote with travel, Req: 594315