Org. Setting and Reporting

This position is located within the UNSMIS Unit based in The Hague, as part of the Medical Insurance Section, Financial Resources Management Service, Division of Administration, at United Nations Office at Geneva. The Claims Assistant will report to the Chief of Unit.

Responsibilities

Under the supervision of the Chief of Unit, the incumbent is responsible for the following duties: 1. Assistance to the Chief of Front Office Unit - Determines IT requirements for the functioning of the Front office Unit and acts as Focal point for the various IT systems in use; - Advises the supervisor of staffing requirements, schedules of staff to minimize overtime and the need for temporary assistance; - Assists in screening and evaluation of staff prior to recruitment; - Assists in drafting proposals on procedures and systems of operation and makes recommendations; - Acts as Officer-in-Charge during the absence of the Chief of Unit. 2. Provision of Front Office services - Provides accurate information to clients regarding UNSMIS’ rules and regulations, applicable procedures, reimbursable benefits, status of claims, etc.; - Informs clients about the status of their claims (received, pending, request for information, paid); - Physically welcomes UNSMIS’ clients, responds to telephone calls and email queries; - Creates work orders in i-Need as necessary; - Deals with clients in distress and remains calm in stressful situations 3. Accident files - Acts as back-up to Claims Agent who deals with accidents and performs the following duties: - Receives and registers all claims concerning accidents; - Provides guidance to insured members in respect to third party liability; - Prepares necessary documents and communication related to accident. 4. Follow up activities - Researches and analyzes problems raised by clients that are related to how claims were processed by Reimbursement agents - If necessary, refers query to Reimbursement agent - Provides follow-up response to clients, for example on adjustments, as required 5. General office duties - Drafts various correspondence such as letters, memoranda and emails for UNSMIS; - Drafts and issues confirmation certificates, tax confirmations, etc. to clients; - Assists with correspondence related to direct payments; - Drafts communication in relation to prior authorization requests; - Drafts quarterly memoranda regarding After Service Health Insurance to UNSMIS’ client organizations; - Files and archives of correspondence; - Updates personal data of insured members in UNMIS’ database MIUS; - Sorts, reviews and forwards requests for prior authorization to the respective Medical Adviser. 6. Other tasks - Replaces absent colleagues based on the distribution of tasks established within the team; - Performs any other tasks as assigned to ensure the efficient functioning of UNSMIS’s client operations.

Competencies

Professionalism: Knowledge of benefits administration. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. Ability to deal with clients. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Specialization in accounting, IT or equivalent is desirable.

Work Experience

At least seven (7) years of experience in administrative services, client services, benefits administration or related areas is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first-level university degree or higher. At least three (3) years of relevant work experience within the United Nations Common System or similar international organization is desirable. At least two (2) years of experience working with diverse teams is desirable. At least two (2) years of experience working with ERP, such as Umoja is desirable

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level III	UN Level III	UN Level III	UN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

CLAIMS ASSISTANT