The Organizational Setting

Under the direction of Director of the Capacity Development and Implementation Bureau (CDI), the Field Operations Section (FOS) is responsible for the development, implementation, monitoring, evaluation, and closure of Technical Assistance (TA) and Technical Cooperation (TC) projects. It drafts agreements and aids in creating country-specific and regional projects and programs by identifying priority areas, developing objectives, activities, and deliverables, setting timelines, and specifying budgetary requirements.

Additionally, under the direction of the CDI Director, the Field Personnel Section (FPS/FRU) recruits international experts to implement Capacity Development and Implementation projects across various Civil Aviation fields and manages the ICAO Roster of Experts.

Major duties and Responsibilities

Function 1 (incl. expected results)

Lead the iPack team in helping States to implement ICAO’s standards and recommended practices regarding assistance to aircraft accident victims and their families. This includes assisting in the development of a national family assistance plan. Tasks will include:

conducting a comprehensive overview of the States’ existing national legislation, regulations, policies, and guidance materials;
conducting a gap analysis to determine the current level of compliance level, and highlight existing deficiencies;
identifying other key stakeholders (i.e. air operators, airport operators, etc.) for further deliberations concerning the family assistance plan;
forming a core consultation team to work with the SME and fellow stakeholders in the development of the family assistance plan;
proposing draft legislation, regulations, rules and procedures (or draft amendments to current provisions) related to assistance for accident victims and families, complying with ICAO standards and considering local/regional environment;
providing recommendations to other stakeholders (i.e. air operators, airport operators, and third-party service providers) regarding the configuration of their facilities, guidelines, procedures, checklists, etc. to help assist accident victims and their families; and
developing interim arrangements to remain in force until the national family assistance plan is fully implemented.

Function 2 (incl. Expected results)

Lead the iPack team in helping States to evaluate station-specific facilities and arrangements for family assistance. Tasks will include:

the development of an effective strategy for communicating with aircraft accident victims and their families; and
a review of station specific plans for air operators, airport operators, and third party stakeholders.

Function 3 (incl. Expected results)

Lead the iPack team in helping States to develop training and workshops to better prepare them to assist aircraft accident victims and their families. Tasks will include:

providing guidance for the development of familiarization courses on national family assistance planning, focussing on government’s role in ensuring compliance with the ICAO framework for assistance to aircraft accident victims and their families;
providing guidance for the development of familiarization courses on national family assistance planning, focussing the role of air operators and airport operators in ensuring compliance with the ICAO framework for assistance to aircraft accident victims and their families; and
conducting a tabletop exercise that integrates available arrangements with the National Family Assistance Plan, engaging all role players to identify weaknesses and areas for improvements, ensuring the best possible assistance to aircraft accident victims and their families.

Function 4 (incl. Expected results)

Lead the iPack team in help States to establish a web-based family assistance management system, with a mobile application to handle all communication in an effective and timely manner. This will include:

assisting the State with the development of a detailed formal Business Requirements Document that describes a web-based system for communicating with accident victims and their families, including input from all stakeholders (i.e. air operators, airport operators, third parties, etc.).

Function 5 (incl. Expected results)

Coordinates, organizes, manages, and reports on the successful deployment of the Assistance to Aircraft Accident Victims and their Families iPack, achieving results such as:

Provide advice to the authority convening the iPack team composed of relevant national officials.
Prepare for the successful start of the iPack deployment such as gaining access to all iPack materials and information, familiarize with all iPack materials, gather stakeholders’ contact information, obtain briefings from ICAO HQ FAL and CDI, ICAO Regional Technical Officers, and iPack State Focal Point, prepare ppt presentations, organize and conduct the kick-off meeting and closing meeting.
Analyse any needs assessment or survey and prepare the iPack work plan accordingly in coordination with Regional Technical Officers for the approval and signature by the Senior Manager of the authority to which the iPack is deployed.
Coordinate the list of course participants with the State Focal Point and submit it to ICAO CDI.
In addition to regular work sessions, upon request from the iPack team, prepare for and conduct meetings.
Prepare the iPack Deployment Report on the objectives achieved, lessons learned, and additional deficiencies identified.
Include in the iPack Deployment Report a consolidated data report depicting the various elements pertaining to the establishment of a department and/or organizational unit responsible for facilitation.
Define follow-up actions required and suggested approaches to achieve objectives that could not be achieved during the deployment.
Provide recommendations for the development of any additional technical assistance and cooperation projects to address the needs of the State.
Ensure that the iPack Deployment Report is well edited and formatted.
Obtain the approval of the iPack Deployment Report from ICAO Regional Technical Officer(s), ICAO HQ FAL technical focal point, and iPack State Focal Point.
Debrief ICAO at the end of the assignment and provide recommendations for improving the iPack delivery model.

Function 6 (incl. Expected results)

Performs other related duties, as assigned.

COMPETENCIES

Core Competencies:

Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.

Managerial Competence:

Leadership: Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvement; does not accept the status quo; shows the courage to take unpopular stands.

Qualifications and Experience

Education

A first-level university degree, preferably in air transportation, international affairs, public/business administration, security, law, disaster management or a related field.

Professional Experience

Essential

10 years of experience at a senior level in the field of Facilitation crisis management and emergency preparedness in a national government, and/or agency/authority, and/or international organization.
Experience with establishing and successfully operating the national air transport facilitation programme, National Air Transport Facilitation Committee, and Airport Facilitation Committees.
Knowledge of the regulatory aspects of Facilitation.
Experience in international collaboration involving post-accident assistance to victims and their families.

Languages

Essential

A good command of oral and written English.

Desirable

Knowledge of any of the other languages of the Organization (Arabic, Chinese, French, Russian or Spanish).

CONDITIONS OF EMPLOYMENT

It should be noted that this is a prospective position intended for experts interested in consultancy contracts. (short and long term)

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

ICAO CDI consultants are expected to conduct themselves in a manner befitting their status as international civil servants.

ICAO CDI offers an attractive benefit package to its consultants in accordance with the policies of the International Civil Service Commission (ICSC).

No Fee

	THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

ICAO Roster-iPACK - Aircraft Accident Victim and Family Expert