Result of Service

The contractor is expected to deliver timely and documented ICT support, maintain accurate asset and service records, submit monthly service reports and provide reliable supporting information for monitoring agreed services to client UN agencies.

Work Location

Islamabad

Expected duration

6 months

Duties and Responsibilities

Under the overall supervision of the Chief, Field Technology Unit, and the direct designated supervisor, the Individual Contractor will be responsible for the following duties: ICT Technical Support: Provide first-line technical assistance to designated client agencies, including troubleshooting computers, peripherals, approved software and connectivity issues. Network and Equipment Support: Assist with the installation, configuration, maintenance and basic troubleshooting of ICT equipment and network-connected devices. Incident Management: Record, monitor and resolve assigned ICT incidents and service requests, escalating complex issues to the appropriate technical personnel. ICT Asset Management: Maintain accurate inventories and records of equipment allocation, installation, relocation, repair and handover. Access and Information Security: Assist with authorized user-account and software-support activities while complying with applicable UN information-security and confidentiality requirements. Service Documentation and Cost Recovery: Maintain agency-specific records of services delivered, activities performed and relevant effort or resource utilization to support service monitoring and cost-recovery reporting. Monitoring: Prepare monthly ICT service-delivery reports highlighting completed activities, outstanding requests, service performance and issues requiring management attention.

Qualifications/special skills

Secondary education is required. A diploma or certificate in ICT, Computer Science or a related discipline is desirable. At least three years of relevant ICT technical-support experience, including end-user support, hardware and software troubleshooting, ICT asset management and service documentation is required. Familiarity with Microsoft Windows, Microsoft 365, computer hardware, printers, basic networking, Wi-Fi connectivity, endpoint security and service-request tracking systems is required. Experience of technical Support in the United Nations or international organizations is a plus. A technical certificate in IT Infrastructure Library (ITIL) Foundation is desirable.

Languages

Working knowledge of written and spoken English is required.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

ICT Assistant