UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to innovation

The assignment will deliver a redesigned, accessible and fit-for-purpose UCO SharePoint landing page that connects staff to authoritative information and guidance, together with improved section-level and cross-section collaboration spaces. It will also strengthen staff capability to use, manage and continuously improve the platforms after the consultancy ends.

How can you make a difference?

Working closely with UCO leadership, Digital Impact, communication and knowledge management focal points, section representatives and end users, the consultant will:
•Conduct a structured discovery process to understand current practices, pain points, user journeys, information flows and collaboration needs across UCO and within each section.
•Review the current SharePoint and Microsoft 365 environment, including existing sites, pages, document libraries, permissions, ownership arrangements, workflows, dashboards and staff engagement channels.
•Develop an agreed information architecture, governance model and phased implementation roadmap for the UCO digital workplace, supported by a practical project management approach covering scope, milestones, dependencies, resources, risks, issues, decisions and change control.
•Maintain complete and current project documentation, including the approved workplan, requirements register, stakeholder map and handover documentation.
•Design, configure or improve a modern UCO SharePoint landing page that provides intuitive access to staff information, policies and guidance, services, frequently used links, news, events, onboarding resources and other agreed content.
•Design or improve section-level and cross-section collaboration sites, including document libraries, metadata, views, navigation, permissions and collaboration features that support business needs.
•In collaboration with the Digital Impact team, design and implement priority automated workflows, dashboards and forms using appropriate Microsoft 365 tools, such as Power Automate, Power BI, Microsoft Lists and Forms, subject to UCO priorities and available licenses. A target of 5 workflows, forms and dashboards to be implemented based on validated requirements and priorities with the contact supervisor.
•In collaboration with the People and Culture and Staff Association teams, configure staff news and engagement tools that enable timely internal communication and participation, including content publishing roles and editorial workflows.
•Support content rationalisation, migration and tagging so that high-value content is easy to find, duplicate or obsolete content is reduced, and records are managed consistently.
•Build the capacity of designated site owners, content publishers, champions and staff through practical training, coaching, job aids and administrator documentation.
•Apply structured change management principles throughout the assignment, including stakeholder analysis, change-impact assessment, sponsor and champion engagement, communications, readiness activities, role-based learning, feedback loops, adoption monitoring and reinforcement measures.
•Run user testing, incorporate feedback, support adoption and hand over sustainable solutions with clear ownership, governance and maintenance arrangements.
•External Collaboration and Information-Sharing - Assess requirements and limitations associated with collaboration between UCO and external partners through SharePoint/Microsoft 365 and recommend and implement appropriate mechanisms for secure collaboration with approved external partners.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: Download File ToR_ext Digital Workplace and Knowledge Management Consultant TMC0007664.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

BA university degree in information systems, knowledge management, information management, business administration, organisational design, communications, computer science or another relevant field. A first university degree combined with additional relevant professional experience may be accepted in lieu of an advanced degree.

Work Experience:

At least 5 years of progressively responsible professional experience in digital workplace transformation, knowledge management, collaboration platforms, information architecture or related fields
Demonstrated experience designing and configuring modern SharePoint Online sites, pages, navigation, document libraries, metadata, permissions and governance.
Demonstrated experience applying Microsoft 365 tools to real business needs, including relevant experience with Teams, Lists, Forms, Power Automate and Power BI.
Proven experience in user research, service or user-centred design, facilitation, requirements analysis, prototyping and user acceptance testing.
Proven experience developing and delivering role-based training, job aids and practical capacity transfer for non-technical users and site administrators.
Demonstrated experience managing comparable digital transformation projects using practical project management methods, including work planning, risk and issue management, quality assurance, project documentation and change control.
Demonstrated experience applying organisational change management and adoption principles to technology-enabled workplace transformation.

Language Requirements:

Excellent written and spoken English and strong stakeholder engagement, facilitation and documentation skills.

Desirables:

Relevant Microsoft certification or equivalent demonstrated expertise in SharePoint, Power Platform or Microsoft 365.
Experience supporting digital workplace or knowledge management assignments in the UN, international development, public sector or another complex multi-section organisation.
Experience with content migration, records management, search optimisation, accessibility and change management.
Experience working in Uganda or a comparable country-office environment

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

An up-to-date TMS profile and curriculum vitae (CV)

Cover letter

A separate financial proposal (only acceptable in the format of the linked template) Financial proposal templateTMC0007664.docx
A detailed technical proposal including proposed methodology and workplan

Remarks: If the TOR or financial proposal documents are not downloadable on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

Digital Workplace and Knowledge Management Consultant (national or international) Uganda, Kampala (remote) 12 months #596663