Org. Setting and Reporting

This position is located in the Communications and Public Mobilization Section / External Outreach Service (EOS) of the Office of the High Commissioner for Human Rights (OHCHR) in Geneva, Switzerland. The incumbent reports to the Head of the Web Unit.

Responsibilities

Within delegated authority and depending on location, the Web Assistant may be responsible for the following duties: Web content management and user services.

Act as a primary point of contact for the OHCHR.org website and provide web helpdesk services via Info Design.
Create, update, and delete web content based on users' requests. Control information quality using information lifecycle parameters and business workflow.
Respond to inquiries on web content. Identify and solve web content-related errors and problems.
Monitor and maintain the OHCHR.org website, including the information on the UN Human Rights mechanisms, operations and activities; OHCHR organizational entities and services; and forms used by OHCHR staff members.
Monitor the validity of the OHCHR website for internal and external links, copyrights, and all other issues stated in UN and OHCHR website guidelines.
Assist in the posting and maintenance of web content in English.
Act as the focal point for the management of the Spanish version of OHCHR.org.
Work with AGT and MemoQ to manage and assign translations of web content, working with external revisers/translators. Development and administration of OHCHR Websites.
Customize web pages using Drupal Content Management System.
Assist in performing User Acceptance Test (UAT) for new features and improvements of the OHCHR.org website
Document and report technical issues observed in Drupal that need to be solved by the web development vendor. Documentation and user training.
Assist in the preparation of standardized documentation and procedures relating to the OHCHR.org website and web publishing processes.
Keep abreast of the latest developments in the field of web.
Provide guidance and training for OHCHR web content contributors on web publishing, web guidelines, and best practices.

Competencies

PROFESSIONALISM: Proven ability to use standards-compliant HTML, CSS. Demonstrated understanding of web accessibility and usability principles. Up-to-date knowledge of search engine optimization (SEO) techniques. Ability to research and gather information from a variety of sources. Knowledge of media platforms, as well as accessibility-compliant multimedia and digital asset management systems, tools, techniques, formats, and standards. Demonstrated skills in web maintenance, web design, and web development. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates an appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of five years of relevant and progressively responsible experience in Web is required. The minimum year of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher. A minimum of three years of experience working with Drupal content management system (CMS) is desirable. Experience working with web authoring tools including image editing is desirable Experience working with MemoQ or similar computer-assisted translation (CAT) tools is desirable. Experience working with the United Nations Common System or similar international organizations is desirable

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level II	UN Level II	UN Level II	UN Level II
Spanish	UN Level III	UN Level III	UN Level III	UN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise, which will be followed by a competency-based interview.

Special Notice

Extension of the appointment is subject to extension of the mandate and/or the availability of the funds. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

WEB ASSISTANT