Results-Enabling Advisory and Capacity Hub (REACH) Process Reengineering Consultant

UNICEF Global Programme Division / REACH and CoE Model Implementation HQ, New York, US

Remote / home-based, with possible travel if required

12 months

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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

How can you make a difference?

UNICEF Global Programme Division is advancing REACH as the digital and operational backbone for the new Centre of Excellence (CoE) business model. REACH is intended to help consolidate fragmented technical assistance processes into a more integrated ecosystem that connects requests, workflows, expertise, knowledge, user feedback, and performance learning. The successful adoption of REACH requires more than a platform rollout; it requires practical process reengineering, strong internal communications, disciplined feedback management, and structured coordination across business and technical workstreams.

The purpose of this consultancy is to provide time-bound, deliverable-based support to strengthen the integration of REACH into the new CoE operating model. The consultant will help convert evolving business requirements, user experiences, and working group inputs into clear process documentation, communication materials, feedback summaries, implementation trackers, and recommendations for continuous improvement. The assignment will help ensure that REACH-supported workflows are understandable, usable, and aligned with real Country Office, Regional Office, Global Practice, HQ and CoE needs.

If you would like to know more about this consultancy, please review the complete Terms of Reference here: ToRTMC0005926.pdf

To qualify as an advocate for every child you will have...

Minimum requirements:

Education: Master's in Organizational Development, Business Administration, Public Administration, International Development, Social Sciences, Communications, Change Management, Innovation, Information Systems, Service Design, or another relevant field. A first-level university degree combined with two additional years of relevant qualifying experience may be accepted in lieu of an advanced degree.

Work Experience:
• Minimum of five years of progressively responsible professional experience in process improvement, business process analysis, organizational change, internal communications, digital transformation, programme/project coordination, service design, or related areas.
• Demonstrated experience mapping business processes, documenting workflows, identifying bottlenecks, and translating user needs into practical process improvements.
• Experience designing or supporting change management, communications, training, facilitation, stakeholder engagement, or adoption activities.
• Experience coordinating cross-functional working groups, workshops, consultations, feedback loops, and action tracking.
• Experience working with digital platforms, product teams, agile delivery environments, or enterprise systems is desirable.
• Experience in the UN, international development, humanitarian, public sector, or large-scale organizational transformation context is an asset.

Skills: • Strong facilitation, coordination, writing, synthesis, and stakeholder-management skills.
• Ability to translate complex operational issues into clear guidance, process documentation, recommendations, and communications products.
• Familiarity with user-centred design, design thinking, service design, or human-centred innovation approaches.
• Strong command of Microsoft 365 collaboration tools. Familiarity with SharePoint, Lists, Teams, PowerPoint, Excel, and basic analytics/reporting tools is desirable.
• Familiarity with ServiceNow, agile backlog management, requirements management, or workflow platforms is an asset.

Language Requirements: Fluency in English is required. Knowledge of another UN language is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

An up-to-date TMS profile and curriculum vitae (CV)
Cover letter
A separate financial proposal (only acceptable in the format of the linked template) Financial proposal TMC0005926.docx

Remarks: If the TOR or financial proposal documents are not downloadable on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.

Results-Enabling Advisory and Capacity Hub (REACH) Process Reengineering Consultant Programmes NY, US, remote / home-based, with possible travel if required, 12 months, # 595949