Org. Setting and Reporting

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post: 1.Supervisor: Head, Field Programme Support Officer (FPSO), P4 2.Supervisees: Directly supervises a range of posts and provides technical guidance to members of the Monitoring and Evaluation (M&E) Team

Responsibilities

The incumbent: 1.Managers, coaches, and supervises the Monitoring and Evaluation (M&E) team, overseeing day-to-day operations. Provides strategic guidance and coordination for M&E activities, assigning roles and responsibilities to staff and partners as appropriate to ensure alignment of the M&E plans with Agency-wide priorities, frameworks, and objectives. 2.Supports the development and implementation of monitoring and evaluation (M&E) policies, systems, and procedures. Reviews, updates, and analyzes processes and performance data, as required, to measure progress and assess achievements against the M&E plan. Ensures that lessons learned and evidence generated through M&E activities are effectively documented, disseminated, and integrated into programme design, planning, decision-making, and reform initiatives to strengthen programme effectiveness and accountability. 3.Provides substantive input to the preparation of quarterly, semi-annual, and annual reports related to the Results-Based Management (RBM) system, as well as studies, evaluations, and analyses that support lesson learning and knowledge sharing. Assists in the development of project and programme-specific targets, indicators, data collection plans, and monitoring frameworks. Trains programme teams on the effective use of data collection tools, methodologies, and monitoring techniques, and provides ongoing mentoring and technical support to strengthen data quality, evidence-based decision-making, and results reporting. 4. Evaluates and assesses the relevance, appropriateness, effectiveness, and efficiency of UNRWA programme services, as requested by the Field Programme Support Officer (FPSO) and the Front Office. Conducts analyses and reviews to identify strengths, gaps, and areas for improvement, and provides evidence-based findings and recommendations to support programme enhancement, strategic decision-making, accountability, and the achievement of intended results. 5.Coordinates with Project and Emergency Team Leaders to strengthen the monitoring and evaluation of projects and Emergency Appeal (EA) interventions. Conducts periodic assessments of projects and emergency activities, including post-distribution monitoring, data collection, field verification visits, and spot checks to assess progress, performance, and compliance with established standards. Facilitates and supports internal and external project evaluations, ensuring timely generation of evidence, identification of lessons learned, and formulation of recommendations to enhance programme effectiveness, accountability, and impact. 6.Acts as a primary focal point for liaising M&E processes with external stakeholders and service providers, creating terms of reference and evaluation guidelines, ensuring baseline studies are conducted for selected projects and that data/information is secured for future use. 7.Contributes to the design and development of projects and Emergency Appeal (EA) interventions by ensuring the integration of monitoring and evaluation (M&E) requirements throughout the programme cycle. Supports the development and implementation of M&E frameworks, including results frameworks, logical frameworks (logframes), performance indicators, monitoring plans, and data collection tools. Assists in the preparation and review of project workplans and reporting mechanisms to ensure effective tracking of outputs, outcomes, and impact, while promoting evidence-based planning, implementation, and decision-making. 8.Establishes and maintains strong working relationships with programme and departmental stakeholders to facilitate effective coordination, communication, and collaboration. Engages regularly with relevant teams to discuss priorities, monitor progress, and ensure that agreed deliverables are achieved in a timely manner and to the required quality standards. Promotes accountability, resolves implementation challenges, and fosters a results-oriented approach to support the achievement of organizational objectives and programme outcomes. 9.Performs other duties as may be assigned by the supervisor.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Functional: i. Formulating Strategies and Concepts ii. Applying Technical Expertise iii. Relating and Networking iv. Deciding and Initiating Action v. Planning and Organizing Leadership : i. Delivers Results ii. Manages Complexity and Change iii. Creates and Maintains Impact and Partnership

Education

A university degree from an accredited educational institution in humanities, social sciences, business administration, public administration, management or a related field.

Work Experience

Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. At least six years of progressively professional experience in monitoring & evaluation, programme management, data analysis, and results-based management, acquired through the application of the qualifications above. This experience should include performance measurement, data analysis, programme and project reporting, and the assessment of results and impact across multi-sectoral or multidisciplinary programmes or projects. Of these six years, at least two years should be in a senior supervisory or managerial capacity, preferably within a large international, governmental, or non-governmental organization engaged in the delivery of social services, humanitarian assistance, or development programmes targeting socio economically disadvantaged and vulnerable populations is required Knowledge of Power BI, Tableau, or other data visualization and analytics tools is desirable Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable.

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level III	UN Level III	UN Level III	UN Level III

Assessment

-Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview

Special Notice

The appointment against this position is limited to the UNRWA - Planning - West Bank. Type of Contract: Fixed Term Appointment Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade16 Monthly basic salary USD 1,705,00, payable in JD at UN monthly exchange rate, plus 25% of the basic salary as a special occupational allowance (SOA) (The salary may be subject to a reduced work schedule.) Other benefits:

The Jerusalem Allowance will be paid subject to eligibility criteria. The agency reserves the right to modify, suspend, or discontinue this benefit.
UNRWA reserves the right to update/review benefits subject to applicable rules, regulations, and funding availability. Jerusalem allowance payable in JD at UNRWA rate: a. The amount of this Allowance shall be NIS 2000 per month for each eligible Area staff holding Jerusalem ID and working in any of UNRWA installations in West Bank Field; or b. NIS 1000 per month for each eligible Area staff working in any of UNRWA installations in East Jerusalem and not holding Jerusalem ID. Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. This vacancy notice is open to internal. candidates Only residing in WestBank or Jerusalem and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in West Bank/ Jerusalem, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates of the underrepresented gender to assist the Agency to meet its commitment to gender parity. UNRWA strongly encourages applications from qualified persons with disabilities. Reasonable accommodation will be provided throughout the recruitment process, where required A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view? usp=sharing Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Monitoring & Evaluation Team Leader-program support office-For internal candidates-FO West bank