Org. Setting and Reporting

1. Supervisor: The incumbent of this post is responsible to the Field Administration Officer-A16 and receives technical guidance from Travel and Administrative Services Officer-A16 in HQA. 2. Supervisees: The incumbent of this post provides direct and technical supervision to a small team of general services staff.

Responsibilities

The incumbent: 1. Is responsible for the official travel of all Agency staff members traveling to Jerusalem and Gaza by procuring air tickets and hotel reservations as required and ensuring the issuance of appropriate visas, travel documents and permits through contacting embassies, diplomatic representations, or relevant authorities; analyzes and advises on the use of the most economical travel rates; advises staff members regarding their official travel arrangements and their entitlements under the standing Agency travel regulations. 2. Oversees, in coordination with Administrative Services Section (ASS) team in Headquarters Amman (HQA), the issuance, renewal and cancellation of United Nations laissez-passer (UNLPs) for staff assigned to West Bank Field Office (WBFO) and Gaza Field (GFO) and ensures endorsement of necessary visas on these documents. Is responsible for the records of official United Nations travel documents. 3. Arranges travel of all Agency wide International and Area staff and dependents by air or UNRWA courier, including arrangements for travel to and from Jerusalem via Allenby Bridge and Ben Gurion Airport, drafts all travel-related correspondence and maintains accurate and current files. 4. Manages all trips of International Drivers, drafts and signs the necessary transport requisitions for their trips including the regular pouch, exchanges trips and Airport trips for both official and private purposes; serves as focal point for all Fields regarding operational status of Ben Gurion Airport, Allenby Bridge, Erez crossing point and other borders. 5. Reviews existing and new travel regulations in the Agency’s area of operations and worldwide, ensures compliance with the Agency-approved travel policy, rules, and regulations or guidelines; identifies gaps or problem areas for review and revision of policies or guidelines and recommends new ideas to enhance the responsiveness of travel services. Makes proposals on increased efficiencies, including proposing changes in policies and guidelines. Ensures that the latest information on such travel requirements is available to staff together with details of other travel facilities. 6. Liaises and obtains entry and exit clearances from the Jordanian Authorities, Ministry of Foreign Affairs and Interior, as well as the Civil Administration for Area and International staff visiting WBFO and GFO, manages a follow-up system for renewal of Israeli and other visas for International and West Bank, Gaza, and Jordan-based area staff holding UNLPs. 7. Acts as the first focal point for all Fields regarding granting the Israeli visa for all UNRWA International staff members who wish to visit Jerusalem and Gaza. 8. Drafts a variety of reports, correspondence and documents on travel-related issues and maintains accurate and current files and verifies invoices from contracted hotels, and travel agents and provides accurate financial information to Finance Department. 9. Is responsible for Travel Management System (TMS), including providing further support in development of TMS functions and screens. Is responsible for other electronic document databases through UNLP & VISA tracking system, and mission request system. 10. Coordinates ASD transportation and requisition requests, follows up and administers all related paperwork, and controls the running order of these requests. 11. Ensures that internal and external meetings or events are organized and followed up to foster a smooth organization and to ensure that information is disseminated to all participants. 12. Performs other duties as may be assigned by the supervisor.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Functional: i. Deciding and Initiating Action ii. Relating and Networking iii. Coping with Pressure and Setbacks iv. Planning and Organizing v. Applying Technical Expertise DESIRABLE QUALIFICATIONS: i. Familiarity with World Airways Guidebooks; ii. Knowledge of travel industry; iii. Experience in airline ticketing. - Other Competencies not listed under Functional and Leadership Ability to operate personal computers and standard software applications used by the Agency such as MS Word, Access, Excel, and other applications.

Education

A university degree from an accredited educational institution in business administration, logistics, travel management, accounting, computer, public administration, or other related disciplines.

Work Experience

Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. -Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable. A minimum of four years of responsible and relevant work experience in administrative work, preferably, in travel and visa administration is required

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level II	UN Level II	UN Level II	UN Level II
Arabic	UN Level III	UN Level III	UN Level III	UN Level III

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview

Special Notice

The appointment against this position is limited to the UNRWA - Administration & Support Services - West Bank. Type of Contract: Fixed Term Appointment. Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade14 Monthly basic salary USD 1,490.30 payable in JD at UN monthly exchange rate. (The salary may be subject to a reduced work schedule.) Other Information: Possession of a valid driving license. Other benefits:

The Jerusalem Allowance will be paid subject to eligibility criteria. The agency reserves the right to modify, suspend, or discontinue this benefit.
UNRWA reserves the right to update/review benefits subject to applicable rules, regulations, and funding availability. Jerusalem allowance payable in JD at UNRWA rate: a. The amount of this Allowance shall be NIS 2000 per month for each eligible Area staff holding Jerusalem ID and working in any of UNRWA installations in West Bank Field; or b. NIS 1000 per month for each eligible Area staff working in any of UNRWA installations in East Jerusalem and not holding Jerusalem ID. Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits:- 2 days of sick leave for each completed month of service.- 14 weeks of Maternity Leave.- 2 weeks paternity leave. This vacancy notice is open to internal candidates only. Only candidates residing in Westbank or Jerusalem and within commuting distance of the duty station with authorization tovwork in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in West Bank/ Jerusalem, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates of the underrepresented gender to assist the Agency to meet its commitment to gender parity. UNRWA strongly encourages applications from qualified candidates with disabilities. Reasonable accommodation will be provided throughout the recruitment process, where required. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view? usp=sharing Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for allrecommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Associate Travel and Protocol Officer - Fixed Term- Administrative Services Division - FO West Bank- For Internal Candidates Only- Grade