Org. Setting and Reporting

The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all peacekeeping and special political missions around the world. This position is located in the Property Management Unit, Planning and Sourcing Support Section, Supply Chain Service, based in the United Nations Global Service Centre (UNGSC) in Brindisi. The incumbent will report to the Chief Property Management Unit.

Responsibilities

Under the direct supervision of the Chief Property Management, and in line with the established United Nations Rules and Procedures, the incumbent is responsible for providing support in the efficient management of Claims and Property Survey programme in UNGSC and ensures its effective and timely operations. The Claims Assistant acts as the primary point for performing administrative and secretariat functions for Local Claims Review Board (CRB) and Local Property and Survey Boards (LPSB) in line with delegated authority. The Claims Assistant will be responsible for the following duties:

Prepares and presents cases to the Local Property Survey Board (LPSB) and Claims Review Board (CRB), provides clarifications and information to the Board(s) when requested, and follows up on actions and recommendations made by the committee(s).
Provides administrative support to the Chairperson of CRB.
Prepares and disseminates recommendations and approval of LPSB and CRB or Head of the Mission/Delegated Authority to concerned parties for actions – follow-up on actions to be taken.
Prepares and reviews Administrative Write-off cases (AW) and corresponding summaries and supporting documents, verify accuracy and reasonableness while ensuring that UN Rules and Regulations are complied with; ensures that that all documentation is promptly submitted, and case files correctly established.
Provides support in management of Claims activities in UNGSC, ensuring effective and efficient operation.
Reviews and analyzes compensation claims, and documentation received from other sources (Local Police, staff members and/or third-party claimants or their lawyers), in connection with loss or damage of property.
Provides support in analyzing documentation concerning loss of life, physical injury and loss/damage to property and records claims by category.
Manages staff-initiated accident and incident reports, relevant security reports and damage discrepancy reports (DDR) for review by LPSB and actively follows up with Security and Transport Section to ensure that reports submitted are accurate and timely.
Reviews, investigates, and collects additional information on third party compensation claims arising from traffic accidents involving UN vehicles and claims arising from UN occupancy of premises to facilitate a determination on the responsibility for the organization.
Maintains contact with Security and Liaison Sections/Vehicle Insurance Companies representatives/Third parties and Headquarters CRB in connection with claims cases involving UN properties/members for their discussion and finalization.
Follows-up on cases with third party insurance representatives and relevant Offices as and when required.
Updates Accidents/Incident database and facilitates the monitoring of any repetitive misconduct.
Arranges on-site visits to resolve discrepancies and contradictions in the evidence or for securing additional information.
Manages and updates the write-off and disposal transactions related to property survey using an ERP system such as Umoja.
Prepares reports and maintains statistics pertaining to claims and write-off cases.
Perform other tasks as required.

Competencies

PROFESSIONALISM: Knowledge of practices and approaches related to the application of Property Survey/Claims procedures and guidelines in accordance with applicable rules and regulations. Ability to complete all tasks within the given timeline, whilst ensuring that the required documentation has been completed and transmitted to the respective stakeholders. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Certificate in Property Management and/or Fixed Asset management is desirable. Certificate in data analytics, business analytics or equivalent is desirable.

Work Experience

A minimum of seven (7) years of progressively responsible experience in claims and property survey, legal or paralegal related functions is required. The minimum years of relevant experience is reduced to 5 for candidates who possess a first-level university degree or higher. Experience in the field of property write-off and disposal is desirable.

Languages

Language	Reading	Writing	Listening	Speaking
English	UN Level II	UN Level II	UN Level II	UN Level II

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

CLAIMS ASSISTANT