UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to Digital opportunities

The Digital Impact Specialist (Digital Experience Support) reports to the Systems Analyst with the Chief of PFP-ICT as Second Reporting Officer.

The PFP division aims to target ambitious goals in its 2026-29 strategic plan, built around income, influence, and financing, all developed and supported by an integrated eco-system. Scaling up the digital transformation, initiated from previous years, is one of the transformational strategic pillars and as such, the organizational context is shaped by the high dependency on digital environment where advanced technology, such as Artificial Intelligence (AI), is integral part of business efficiency and growth. In many key areas, such as digital fundraising, digital marketing, digital communications, digital collaboration and support, knowledge sharing, real-time analytics, etc.; PFP stakeholders integrate digital solutions into the business operations, adopt AI and automation, use data as strategic assets, improve cybersecurity and risk management, build digital-first culture, and expect enhanced efficiency as well as improved digital experience with supporters and partners.

This post is based in Valencia, a Headquarter duty station, and is part of the PFP-ICT Applications Support unit, which manages and supports the analysis of business requirements for digital applications, the identification or development, the implementation as well as the operations of digital solutions for the business.

How can you make a difference?

The role will lead and coordinate the development, implementation and operation of secure, integrated digital platforms supporting UNICEF’s fundraising, partnerships, knowledge management and collaboration. It will also strengthen application governance, lifecycle management and responsible innovation through AI, automation and cloud technologies.

The incumbent’s role is to manage, coordinate and support the development, implementation and operations of ICT platforms and systems supporting the overall fundraising and partnership digital strategy, the knowledge management, and the collaboration with partners; contribute to the management of the business applications portfolios; and promote and foster innovation through technology for PFP and its business constituents that include National Committees and COs with PSFR operations

The position acts as ICT resource and focal point on all matters related to AI supported digital fundraising and CMS platforms as well as cloud services. The incumbent is expected to collaborate closely with PFP-ICT Unit and key resources in DID-HQ as well as knowledge management groups in PFP.

Key functions, accountabilities and related duties/tasks:

Lead and coordinate the technical support to the development, implementation and operations of fundraising eco-system that integrates the Digital Experience Platform (DXP), the Content Management System (CMS); the Supporter Relationship Management (CRM), and the systems for Knowledge Management and Collaboration with partners Enhance business applications governance and collaboration with business owners and strategic partners and build relationships and capacity.
Enhance business applications governance and collaboration with business owners and strategic partners, and build relationships and capacity
Provide support to the management of overall PFP business applications lifecycle and their integration points.
Support the promotion and fostering of innovation through technology.

If you would like to know more about this position, please review the complete Job Description here: Download File JD - Digital Impact Specialist_P3.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: An Advanced University Degree in one of the following fields is required: computer science, information systems, software engineering, information technology management, business administration or other related social science fields.
Work Experience: A minimum of five (5) years of professional experience in information technology management and business operations in a large international organization and/or corporation is required.
Demonstrated experience in designing developing and maintaining AI-supported web applications, with responsive front-end interfaces and robust back-end services using modern stacks, is required.
Experience with modern Enterprise Content Management Systems, with multilingual, multi-site, complex editorial workflow, and omnichannel content delivery features, is required.
Experience in documenting software requirements specifications and design description as well as in version control tools and DevOps practices is required.
Skills:
Certification and/or proven experience in one of these ICT technical competencies, is required: ICT Project Management, Business Analysis, Information Management, Information Systems Security, ICT Audit and Risk Management, Networks Information Security and Software Engineering and Programming.
Advanced knowledge in the Web Applications Development methodologies and tools, particularly:
Hands-on experience with leading enterprise CMS/DXP systems (e.g., Liferay DXP, Sitecore, Optimizely, Ibexa, Adobe Experience Manager).
Proficiency in Back-End development and server-side languages and frameworks, typically Java/J2EE or .NET/.NET Core.
Solid foundation in Front-End development, such as HTML5, CSS3, JavaScript, and modern frameworks (e.g., Angular, React, Vue.js, or TypeScript).
Strong knowledge of microservices architecture, RESTful APIs, GraphQL, and cloud delivery models (AWS, MS Azure).
Advanced knowledge of MS Sharepoint, MS Office 365, MS SQL, MS Azure Cloud services, MS Copilot.
Familiarity with AI frameworks (e.g. PyTorch and TensorFlow, etc.), platforms (e.g. MS Azure AI, etc.), models (e.g. LLM, Diffusion, etc.), integration (e.g. LLM API, etc.).
Language Requirements: Fluency in English is required.

Desirables:

Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
Strong analytical skills to review, test, and correct AI-generated output for logic flaws or security vulnerabilities is an asset.
Experience in working with complex ICT projects, and collaborating with multiple stakeholders, business and technical, and vendors, is an asset.
Experience and solid understanding of networking and core internet protocols is an asset.
Knowledge of UN/UNICEF’s rules, regulations and procedures is considered an asset Experience in a UN organization is an asset.
Project Management Certification is an asset.
ITIL Certificate or equivalent Customer Support Certification is an asset.
Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable [Insert candidates from targeted underrepresented groups] are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Digital Impact Specialist, P-3, FT, Private Fund Raising and Partnerships, Valencia, Spain, #00018722