INFORMATION SYSTEMS OFFICER

Org. Setting and Reporting

The position is located in the Information Management and Technology Section (IMTS), Programme Support and Management Service (PSMS) of the Office of the High Commissioner for Human Rights (OHCHR). The incumbent reports to the Head of Global IT Services Unit, IMTS, under the overall supervision of the Chief of IMTS. The incumbent is part of the global IT service model, with a focus on supporting the OHCHR Regional Office in Panama and its client offices. In this capacity, the incumbent works in close day-to-day operational coordination with the Head of the Regional Office and designated regional counterparts, while remaining under the reporting line and technical direction of IMTS.

Responsibilities

Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties:

• Manages projects involving feasibility studies, requirements analysis, implementation, roll-out and support of new, moderately complex systems, IT services, infrastructure upgrades and digital platforms; and/or participates as a member of an IT service team with responsibility for major components of more complex systems.
• Develops detailed system and other functional specifications, process documentation, standard operating procedures, implementation plans and user documentation for major systems and assigned ICT services.
• Provides specialized advice to users, regional offices and business owners, analyzing users’ requirements and translating these into new IT services, workflows, service improvements or integration requirements; determines systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems, digital platforms and service catalogues; troubleshoots and provides continuing user support, including resolution of difficult problems, advice on the use of new techniques, and monitoring of transactions, service performance and continued effectiveness of assigned systems.
• Administers, configures and maintains applications, workflows, service catalogue items, scripts and related system components across interrelated systems and applications; ensures appropriate data security, access controls and compliance with relevant ICT standards.
• Organizes and performs unit, integration, regression and user acceptance testing; designs and utilizes test plans; prepares test cases and test data; assists users in acceptance testing, deployment and post-implementation support.
• Develops training materials, operating procedures, user manuals, technical SOPs and guidance notes; trains staff and supports adoption of assigned systems, cybersecurity practices and digital tools.
• Contributes to disaster recovery, business continuity and operational resilience plans and ensures appropriate documentation, planning and training of those responsible.
• Researches, analyzes a...