Learning Management System (LMS) Technical Support Specialist

Result of Service

Provides effective support to successful rollout of UN Campus and smooth adoption across all participating entities; Contributes to the development and enhancement of UN Campus through scoping and needs analysis, testing, feedback collection, and integration of digital tools; Effectively and in a timely manner, liaises and interacts with colleagues and concerned parties in the UN Secretariat.

Work Location

working remotely

Expected duration

6 months

Duties and Responsibilities

This Individual Contractor is located in the Organizational Development Section (ODS), Strategic Talent Management Service (STMS), Global Strategy and Policy Division (GSPD), Office of Human Resources (OHR), Department of Management Strategy, Policy and Compliance (DMSPC). The Individual Contractor will report to the Staff Development Officer in ODS. ODS is responsible for designing approaches to build a working environment that embraces the widest possible spectrum of diversity and provides an enabling and gender-sensitive workplace. It also builds a culture of engagement, leadership, accountability and result orientation, based on the organizational values and behaviours. With this organization-wide mandate, ODS plays a key role in implementing a wide-breadth of strategic action plan recommendations proposed to shift the culture, policies, accountability mechanism, and practices of the UN Secretariat to address racism and racial discrimination and augment racial diversity and inclusion. Under direct supervision of the Staff Development Officer, the Individual Contractor will work on UN Campus, the new enterprise-level Learning Management System (LMS) for the UN Secretariat. The duties and responsibilities of the Individual Contractor – LMS Technical Support Specialist include:

• Support the development and operationalization of UN Campus, including the creation, management, and maintenance of learning content and user access, as part of the rollout and adoption process.
• Facilitate seamless adoption of UN Campus by providing customized support for entity onboarding, data migration, and functional feature training.
• Support quality assurance activities to promote platform stability and consistent user experience, and synthesize learner and stakeholder feedback to inform continuous improvement of UN Campus.
• Support testing for new features, plugins, and platform updates; troubleshoot and resolve complex technical and operational issues.
• Explore and test AI‑enabled tools to catalyze enhancements in personalized learning paths, learner engagement, and operational efficiency.
• Asses reporting requirements across entities to identify and implement effective data solutions.
• Review, create and update user manuals, technical guides, SOPs, and "best practice" guidelines to standardize UN Campus operationalization across the organization.
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