Senior HR Officer (Payroll) - internally only

Org. Setting and Reporting

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the Manager People Analytics, Payroll and Systems. The incumbent provides direct and/or technical supervision to professional and/or general services staff members and/or other personnel.

Responsibilities

• Leads and oversees the end-to-end management of Agency-wide payroll operations and associated activities across all payroll areas, including Area Staff, International Staff, Limited Duration Contracts, Daily Paid, Consultants, off-cycle payrolls, Provident Fund withdrawals, payroll posting activities, bank files, and payroll-related financial reporting, ensuring accuracy, compliance, timeliness, and operational continuity. - Leads design, enhancement, automation, and continuous improvement of payroll and related systems, while managing and coordinating process automation initiatives, and enterprise HR digital transformation projects. Ensures alignment with organizational operational requirements, digital transformation objectives, audit standards, and evolving business needs, including integration and interoperability across SAP (REACH), E-Service Portal, ETM, BVU automation initiatives, and other HR platforms agency-wide. - Leads the planning, analysis, testing, quality assurance, user acceptance testing (UAT), implementation, and post-deployment monitoring of Change Requests (CRs), system upgrades, automation initiatives, and new HR/payroll functionalities. - Serves as the focal point between Human Resources, Finance, DITID, and Field Offices on payroll and related systems matter to ensure effective coordination, timely issue resolution, successful implementation of system enhancements, and smooth operational delivery. - Identifies payroll anomalies by reviewing transactions, resolves system and operational issues, and implements corrective and preventive enhancement measures to ensure integrity, accuracy, reconciliation, validation, auditability of payroll and HR data. - Leads and oversees the development and implementation of standardized HR process management frameworks and automated workflows, including pay...