CHANGE AND PROJECT MANAGEMENT OFFICER

Org. Setting and Reporting

The Economic and Social Commission for Western Asia (ESCWA) forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonisation of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialised agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council. This post is in the Service Management Section, the Office of the Deputy Executive Secretary for Programme Support (ODESPS). The Change and Project Management Officer reports directly to the Deputy Executive Secretary for programme Support.

Responsibilities

Within delegated authority in ODESPS, the Change and Project Management Officer is responsible for the following duties: (1) Coordinates all activities to align the operations with the changing multidisciplinary mandates by: (a) Designing the operational response in connection with major transformation projects. (b) Representing ESCWA in inter-agency meetings and initiatives related to operational support, business service and innovation, and change management. (c) Supporting effective project and service management by capturing and documenting the project scope and business requirements, specifying deliverables, estimating resources and timelines and monitoring progress against the project plan. (d) Supporting leadership in all major activities on the basis of the main developments in work modalities, processes and techniques. (2) Coordinates ESCWA change management strategy by: (a) Monitoring new trends, keeping abreast of industry best practices and proactively identifying opportunities to innovate in operational support and business transformation. (b) Ensuring that ESCWA business model is aligned with evolving mandates and changing operational environments in the overall Secretariat. (c) Ensuring that transformation projects are designed, consulted, communicated and implemented in harmony with global Secretariat efforts and according to the best practices in change management. (d) Continually refining business operations strategy based on anticipated client needs. (e) Proposing and organizing project and change management training and guidance and supporting clusters and teams in structural or process changes arising from new mandates. (3) Leads the service development and delivery programme by: (a) Leading the Service Management Section towards a common strategy and workplan and ensuring timely delivery of quality standards. (b) Managing the staff of the Se...