INFORMATION SYSTEMS OFFICER

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UNHabitat), and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information technology services (www.unon.org). This position is located in the United Nations Office at Nairobi (UNON), Division of Administrative Services (DAS), Information and Communication Technology Service (ICTS), Conference and Client Support Section (CCSS). The incumbent will report to the Chief of Conference and Client Support Section. The Information Systems Officer will provide operational leadership and oversee the planning, management, and delivery of technical conference and meeting services to UNON clients, including Governments, UN entities and other stakeholders.

Responsibilities

Within delegated authority, the Information Systems Officer will be responsible for the following duties:

• Provide operational leadership on conference technology, encompassing Conference Management and Simultaneous Interpretation systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting, Webstreaming and Recording Systems, Media Asset Management systems (MAMS), Video Conferencing, Digital Signage, Captioning etc.
• Provide technical leadership and work direction to the assigned conference support team, mentor and supervise the work of new/junior officers, contract staff, conducting performance reviews, manage and maintain rosters of temporary staff, etc. Work closely with Division of Conference support (DCS) in planning and organizing both Calendar and Non-Calendar meetings focusing on ICTS and Conference Technology requirements, ensuring accurate & timely billing and cost-recovery.
• Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support.
• Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives.
• Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.
• Plan and execute phased, minimal upgrades of outdated AV and IT equipment in the existing conferencing facility to maintain uninterrupted conferences and ensure customer satisfaction until the...